As an association, your job is to do three things for your members: serve them, offer connections and make them better at what they do.
To do that, you must have a keen understanding of what they need, what they want and what they want to work on.
An association that has tapped into their member voice and is able to serve the needs, wants and goals of their members will outperform others in the marketplace.
Defining who your members are and what they want is similar to the customer avatar exercise marketing professionals use to gain a sense of their target customers. You can use an adapted version of the customer avatar for your members.
Customer avatar worksheets are typically divided into several boxes where you list things including challenges and pain points, goals and values and sources of information.
Knowing what challenges your members are looking to overcome, their goals and how they prefer to receive information will allow you to create content, courses and events that appeal to them.
It will also ensure your members are satisfied because it will allow you to give them exactly what they want. Satisfied members will become your best marketing channel when they refer their friends and colleagues to the association. Nothing is more powerful than word of mouth.
Questions to ask in a member interview to help create an avatar include:
Since you can’t sit down with all of your members for a one-on-one interview, you’ll have to do your research in other ways.
Some tools you can use to discover important member attributes include:
Organize this data and look for patterns. Once you have a cohesive picture of who your members are and what they need from your association, use that data to inform your decisions and expand your offerings.
If you’re ready to increase your membership organization’s revenue, connect with an entire community of purpose-driven leaders and grow yourself, we’re ready to help you do it.Learn More
Ashley joined the Sidecar team as Community Coordinator in 2020 and spends her working hours focused on providing value to our members. In her free time, Ashley enjoys DIY crafts and playing with her puppy, Scooby.